We try to ensure our services are provided with due care and skill, and we at all times abide by the Australian Consumer Protection legislation with respect to any refund. Any other refund is done in accordance with our refund policy and in our sole discretion. Change of mind refunds are not offered. Undertaking a payment plan is a commitment to pay the plan in full. Payment plans are required to be honoured in full and will not be cancelled prior to the 6th payment.